Get help without waiting for a visit
With your permission, a Williamsburg Computer Tech technician can see your screen and fix the problem with you watching. Download WBCT Support when we ask you to, read us the code it shows, and we’ll take it from there.
A remote session in three steps
Start with a phone call or a support ticket, so you always know who you’re talking to.
Contact us first
Call us or open a support ticket. We’ll tell you when to download WBCT Support.
Run WBCT Support
Open the file you downloaded. Windows may ask “Do you want to allow this app?”: choose Yes.
Read us your ID and code
The app shows an ID and a one-time password. Read them to your technician and click Accept when asked.
Safe, private, and on your terms
Only when you allow it
No one can connect without the code on your screen, and you approve every session.
Watch everything
You see every click we make, and you can end the session at any time.
Encrypted end to end
Sessions are encrypted and run through our own server, not a third-party service.
Nothing left behind
The support app runs only while it’s open. Close it and the connection is gone.
Managed computers
For business clients we can set up always-on support, so we can help even when no one is at the desk.
Always up to date
Computers we manage get security updates automatically, with no downloads on your part.
Beware of support scams
We will never call, text, or pop up a message out of the blue asking to connect to your computer. Only run WBCT Support when you contacted us, or you’re already on the phone with a technician you know. If someone claiming to be us asks you to connect and you aren’t sure, hang up and call us back on our usual number.
Open source
WBCT Support is built on the open-source RustDesk project, used under the GNU Affero General Public License v3.0. Our modified source code is available here:
WBCT Support is not affiliated with or endorsed by the RustDesk project.
Need help with your computer?
Open a ticket or contact us, and we’ll set up a remote session.